Your order is usually shipped in a box via DHL. For smaller orders, we prefer to use a shipping bag or small shipping box in the interest of sustainability.

Since our shipping is done by DHL, we also offer - in addition to delivery to private and company addresses - delivery to packing stations, post offices or DHL parcel shops.

The amount of the shipping costs depends on the selected delivery country. An overview of the shipping costs by destination country can be found in our shipping policy.

After placing your order, you will receive a confirmation by email. As soon as payment has been confirmed or we have received a guaranteed payment confirmation from the third-party provider you have chosen, your order will usually be dispatched on the next working day. If you pay in advance, please note that it may take some time for the bank to complete the process.

Yes. Our current delivery countries can be found in our shipping policy. Unfortunately, we cannot deliver to other countries at the moment.

Normally, the delivery time is 2-3 working days within Germany. Different delivery times can be found in the respective item description. Delivery times abroad deviate from this. If you have to wait longer for your order without receiving a message from us in the meantime, please contact our support team using the contat form or by email to info@tomed.com.

Yes. You can return the delivered goods within the cancellation period (14 days after receipt of the goods) or revoke your contract declaration (right of cancellation). Please remember that some of our products fall under the category of “hygiene products”. You can only return these if the hygiene seal is undamaged and the product has not been used or tried on. Otherwise, the product cannot be exchanged.

Please send your return with sufficient postage and the enclosed delivery note or note of the order number to:

Tomed GmbH, Im Rapsfeld 57, 50933 Cologne, Germany

The refund is usually made within 1 week after receipt of the return and inspection. If you need another item instead, please order it in the shop as usual.

If you encounter difficulties during the ordering process, you can try to choose a different payment method or place the order from a different device (e.g. smartphone, laptop, computer or tablet). If that doesn't help, please contact our support team using the contact form or send an email to info@tomed.com.

You can enter your discount code in the "Discount code" field during the purchase process. By clicking on "Apply" the discount will be automatically deducted.

After your order you will receive a confirmation by e-mail. If you have not received this, please check your spam folder. In exceptional cases, it can accidentally be classified as spam. If you can't find an e-mail in the spam folder, it may be that your e-mail address was incorrect or that the order got stuck in our system. In both cases, please contact our support team via the contact form or by email to info@tomed.com stating the order number.

You can quickly and easily change your name and address online in your user account. There you can edit both the billing and delivery address. To change the billing or delivery address of an order that has already been placed, please contact our support team via the contact form or by email to info@tomed.com.

Yes. We offer you a variety of payment methods, including purchase on account. Our partner for purchase on account is Klarna.